Carmen Terms of Service
Updated: August 8, 2025
1. Introduction
Please read the terms of this entire document ("Terms") carefully because it explains your rights and responsibilities when you visit our website and/or use Carmen to submit your own content, retrieve or use generated content or create and publish blogposts (collectively, "Services"). The Services are owned, licensed, and operated by Mozilla Corporation (referred to herein as "we," "us," "our," or "Mozilla"). By accessing the Services, you agree to be bound by these Terms.
2. The Services
A. Using the Services
The Services are currently experimental, beta, or alpha services which enable you to easily create and publish blogposts using Your Content (defined below) and/or using third-party artificial intelligence (AI) based models ("AI models"), such as OpenAI, to submit Inputs (defined below) and generate Outputs (defined below), and image websites. You understand that Outputs generated by AI models may contain inaccuracies of offensive content which we do not control and do not represent our views.
These Services are not intended to be complete, comprehensive, or ready for a general release and may include bugs, errors, or other issues. You understand and agree that we: (i) do not promise, and are not obligated to provide, you any support (technical or otherwise) in connection using the Services; and (ii) will continue to develop and change the Services over time. We reserve the right to charge a fee for access to the Services. You understand and agree that the Services may develop into general release products that are subject to different terms and conditions and fees. Your access to the experimental versions of the Services does not guarantee you access to any general release of any of the Services.
You agree that you will not use the Services to violate any laws in the jurisdiction where you are based. You are prohibited from using the Services if you are barred under any Office of Foreign Assets Control Specially Designated Nationals List or face any other similar prohibition in any other applicable jurisdiction.
B. Account Registration
Our Services requires you to register for an account in order to access the features of the Services. You have two options for creating an account:
- Through our system: You will need to provide a valid email address and password to create an account.
- Using your Google Account: You can sign up for use of the Services, using your Google Account. You can create a Google Account on Google's signup page. More information about the information that we receive from Google, and how we use that information, is included in our Privacy Notice. Google Accounts has its own Privacy Notice.
You are responsible for all activities under your account, including when you invite or delegate other users to your accounts.
Our Service requires you to create a username during registration. Your use of a username must comply with Mozilla's Acceptable Use Policy.
You must be at least 18 years old to create an account and use our Services.
3. Content & Ownership
A. Your Content
You may contribute text, images, video (including embedding from third party sites), audio, contact information, and other information or content as well as submit prompts and links to your information or social media accounts to AI Models ("Inputs") for the purpose of generating text and visual elements for ") (collectively "Your Content") when using the Services. You retain ownership of Your Content. For all Your Content you submit and your use of the Services, you agree to the following:
- You represent and warrant that Your Content will comply with these Terms, our Content Policies, Mozilla's Acceptable Use Policy, and any additional terms that may govern the Services.
- You represent and warrant that you own and/or have the legal right to share and sublicense to others, including without limitation, Your Content and data shared through the Services to generate Outputs. You grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, sublicensable (to those we work with), transferable license to use, copy, modify, adapt, sub-license, prepare derivative works from, distribute, perform, and display Your Content for the purpose of operating the Services. That license will persist even if your account is terminated.
- You acknowledge that Your Content may be accessible to the public.
B. Third-Party AI Generated Content
We use AI Models to provide text elements of the Outputs for the Services. You understand and agree that:
- you are solely responsible for reviewing the Outputs and ensuring that they are accurate and not misleading for your purposes; and
- you are responsible for ensuring that your use of the Outputs complies with applicable laws, including, without limitation, all intellectual property laws; and
- Outputs generated by AI Models through your use of the Services may be the same or similar to outputs generated for our other users or users of those AI Models generally.
Solely as between you and us, we do not claim any ownership rights in or to Outputs generated through your use of the Services.
C. Third-Party Image License
We use Unsplash to generate images through our Service based on information you provide us to generate your website. While Unsplash images are subject to a broad license, you understand and agree that:
- your rights to use the images provided through the Services are subject to the license and the limitations set forth in the Unsplash Terms of Service, including that the Unsplash license does not include the right to use: (i) trademarks, logos, or brands that appear in images; (ii) images of persons that are recognizable in the images, and (iii) content displayed in images that contain copyrightable works of art or authorship; and
- you are solely responsible for ensuring that you have obtained any necessary additional rights in images sourced by the Services.
D. Additional Limitations
Except as otherwise expressly set forth in Section 3 of these Terms, any and all content retrieved from third-party websites remain the property of their original owners.
4. Your Responsibilities
You represent and warrant that you have the rights necessary to grant us the rights granted herein, and further, that the uses contemplated under these Terms will not infringe the privacy, proprietary or intellectual property rights of any third party.
In addition to the complying with the Mozilla Acceptable Use Policy and our Content Policies, in connection with your use of the Services, you further agree to not:
- do anything that's false, fraudulent, inaccurate or deceiving;
- impersonate another person, company or entity;
- engage misleading or unethical marketing or advertising;
- use the Services for something other than its intended purpose, including merely to access the underlying AI models or use the underlying large language models ("LLM") models, to support the creation of your own LLM;
- use the Services in a manner that causes an unreasonable or disproportionately large load on the Services or our systems, including, without limitation, hotlinking;
- use the Services solely as for storage;
- use the Services solely to compile and distribute images from Unsplash;
- use images sourced from Unsplash in a manner that is inaccurate or misleading for your product or service; and
- not promote or advertise products or services other than your own without appropriate authorization.
We may remove any of Your Content and any Outputs that violate these Terms, our Content Policies, or our Acceptable Use Policy, and in the case of certain violations, may suspend or deactivate your account. When we do this, we will send you a notice indicating the policy violation you committed and the action that we have taken, and will provide you the opportunity to appeal.
5. Mozilla's Intellectual Property
Neither Mozilla nor its licensors grant you any intellectual property rights in the Services that are not specifically stated in these Terms. For example, these Terms do not provide the right to use any copyrights, trademarks, or other distinctive brand features of Mozilla or its licensors.
6. Your Privacy
Our Privacy Notice explains what information is sent when you use the Services and how we handle and share that information.
7. Reporting Violations
If you believe any content violates these Terms, our Content Policies, or Mozilla's Acceptable Use Policy, you can report that content to carmen_violations@mozilla.com. Reports of violations will be reviewed by human moderators.
8. Notice of Claimed Infringement
To report claims of copyright or trademark infringement, please see here.
9. Third Party Services/Links
Our Services may connect you with links, apps or add-ons that are provided by other parties and are subject to separate terms. In some instances, we may partner with third parties and may earn a commission from your interactions with their links, apps or add-ons, including, but not limited to, clicking on links to third-party websites, clicking on advertising links, or purchasing an item. We do not directly share or sell your personal information to these affiliates and your use of their services is subject to their respective terms of service and privacy policy.
10. Term; Termination
These Terms will continue to apply until ended by either you or us. You can choose to end them at any time for any reason by discontinuing your use of our Website and deleting your account.
We may suspend or terminate your access to the Services at any time for any reason, including, but not limited to, if we reasonably believe: (i) you have violated these Terms, our Content Policies, Mozilla's Acceptable Use Policy, or other relevant policy; (ii) you create risk or possible legal exposure for us; or (iii) if we decide not to offer the Services any more.
In all such cases, these Terms shall terminate, except that the following sections shall continue to apply: Indemnification, Disclaimer; Limitation of Liability, Miscellaneous.
11. Indemnification
You agree to defend, indemnify and hold harmless us, our contractors, contributors, licensors, and partners; and the respective directors, officers, employees and agents of the foregoing ("Indemnified Parties") from and against any and all third party claims and expenses, including attorneys' fees, arising out of or related to your use of our Services (including, but not limited to, from your content, use of generated content, or from your violation of any these Terms).
12. Disclaimer; Limitation of Liability
THE SERVICES ARE PROVIDED "AS IS" WITH ALL FAULTS. TO THE EXTENT PERMITTED BY LAW, WE AND THE INDEMNIFIED PARTIES HEREBY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES THAT THE SERVICES ARE ACCURATE, FREE OF DEFECTS, MERCHANTABLE, FIT FOR A PARTICULAR PURPOSE, AND NON-INFRINGING. YOU BEAR THE ENTIRE RISK AS TO USING THE SERVICES FOR YOUR PURPOSES AND AS TO THE QUALITY AND PERFORMANCE OF THE SERVICES, INCLUDING WITHOUT LIMITATION THE RISK THAT THE SERVICES REFLECT ACCURATE INFORMATION, YOUR HARDWARE, SOFTWARE, OR CONTENT IS DELETED OR CORRUPTED, THAT SOMEONE ELSE GAINS UNAUTHORIZED ACCESS TO YOUR INFORMATION, OR THAT ANOTHER USER MISUSES OR MISAPPROPRIATES YOUR CONTENT. THIS LIMITATION WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES, SO THIS DISCLAIMER MAY NOT APPLY TO YOU.
EXCEPT AS REQUIRED BY LAW, WE AND THE INDEMNIFIED PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN ANY WAY RELATING TO THESE TERMS OR THE USE OF OR INABILITY TO USE THE WEBSITE, INCLUDING WITHOUT LIMITATION DIRECT AND INDIRECT DAMAGES FOR LOSS OF GOODWILL, WORK STOPPAGE, LOST PROFITS, LOSS OF DATA, AND COMPUTER FAILURE OR MALFUNCTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY (CONTRACT, TORT, OR OTHERWISE) UPON WHICH SUCH CLAIM IS BASED. THE COLLECTIVE LIABILITY OF US AND THE INDEMNIFIED PARTIES UNDER THIS AGREEMENT WILL NOT EXCEED $500 (FIVE HUNDRED DOLLARS). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, SO THIS EXCLUSION AND LIMITATION MAY NOT APPLY TO YOU.
13. Modifications to these Terms
We may update these Terms from time to time. The updated Terms will be posted online. If the changes are substantive, we will announce the update through our usual channels for such announcements such as blog posts, banners, emails, or forums. Your continued use of our Services after the effective date of such changes constitutes your acceptance of such changes. To make your review more convenient, we will post an effective date at the top of this page.
14. Miscellaneous
These Terms constitute the entire agreement between you and us concerning the Services and supersede any prior versions of these Terms. These Terms are governed by the laws of the state of California, U.S.A., excluding its conflict of law provisions. If any portion of these Terms is held to be invalid or unenforceable, the remaining portions will remain in full force and effect. In the event of a conflict between a translated version of these Terms and the English language version, the English language version shall control. In the event of a conflict between these Terms and relevant additional terms, the additional terms shall control.
15. Contact Us
To provide feedback on the product, contact us at carmen@mozilla.com.
Our copyright or trademark claims reporting page explains how to report infringement on the Service.
For other concerns, you may email us at legal-notices@mozilla.com or write to us at the following address:
Mozilla Corporation
Attn: Mozilla – Legal Notices
149 New Montgomery Street
4th Floor
San Francisco, CA 94105